Team

Jennifer (Jenny) Whittall is a qualified physiotherapist with a professional career spanning over four decades. Since qualifying in 1982, she has built a wealth of experience across both the NHS and private sectors, gaining extensive expertise in clinical practice and healthcare management.

In 2009, Jenny founded Jennifer M Whittall Ltd, allowing her to expand her established case management services while continuing her private physiotherapy practice.

Jenny is also a highly respected expert witness, having prepared more than 500 reports for both Claimant and Defendant solicitors, including joint instructions. Her reports cover areas such as physiotherapy, care needs, immediate needs assessments, and equipment recommendations.

Her depth of experience, clinical insight, and balanced approach have made her a trusted professional in medico-legal reporting and complex case management.

Recognised in her field by peers, Jenny is on the Council of BABICM and also a Director, as well as a Trustee of Headway.

Jenny is Registered with the Chartered Society of Physiotherapy and the Health and Care Professions Council (HCPC).

With over 25 years of dedicated experience in the care industry, Racheal has developed a extensive knowledge and provided a good foundation working across both care agency and case management roles. Her career has provided her with a strong understanding of the complexities involved supporting individuals with a range of health, care and rehabilitation needs together with a commitment delivering person centred support.

As an Associate Case Manager Racheal works with clients whose cases have settled, supporting them to identify and achieve their ongoing health, wellbeing and rehabilitation goals.

Alongside her case management role, Racheal is Dual Registered Manager, bringing valuable operational and regulatory experience to her practice. She has a strong understanding of the importance of governance, safeguarding, quality assurance and regulatory compliance, and is committed to ensuring that high standards of care are consistently maintained.

Racheal holds a Foundation Degree in Leadership & Management in Health and Social Care, reflecting her commitment to continued professional development, effective leadership and improving the outcomes for the people she supports.

Sarah Millson-Jones is a dedicated HR Client Support professional with a Foundation Degree in Business and a well-rounded background in business operations. Her career spans several key areas, including team leadership, client service, recruitment, training, and HR process optimisation.

Sarah brings a wealth of experience from previous roles where she successfully led client-facing teams and worked closely with senior executives to drive strategic outcomes. She has a strong track record in improving internal processes, streamlining HR operations, and enhancing the overall employee experience.

Her ability to connect with people and build effective relationships—both internally and externally—makes her a trusted point of contact for clients and colleagues alike. Sarah is passionate about delivering high-quality support and ensuring that HR functions align with broader business goals.

Driven, organised, and solution-focused, Sarah plays a key role in supporting the HR team and contributing to the success of the wider organisation.

With over 30 years of nursing experience, Julie Haughton brings exceptional expertise and compassion to her role – much of her career has been devoted to supporting individuals with spinal cord injuries within a leading specialist centre.

Julie’s extensive background spans a range of clinical environments, including her role as Resettlement and Community Liaison Officer at the RJ & AH Orthopaedic & District Hospital. This diverse experience has equipped her with deep insight into both acute care and long-term rehabilitation.

Since 2018, Julie has been applying her clinical knowledge in the case management field. She manages a varied and complex caseload, supporting clients who have experienced life-changing injuries, such as spinal cord injuries, brain injuries, severe orthopaedic trauma, and limb loss.

In addition to her case management work, Julie delivers training on all aspects of spinal cord injury, sharing her knowledge to enhance care standards and outcomes for clients across the sector.

Julie is Registered with The Nursing and Midwifery Council (NMC).

Natalie Martin is a highly experienced Occupational Therapist, bringing over three decades of expertise to her role. She initially qualified as an Occupational Therapist in 1990 and went on to further specialise in spinal health, completing a Master of Science degree in Back Care Management in 2008.

Throughout her extensive career, Natalie has worked across various sectors within the health service, developing a strong reputation for her compassionate, patient-centred approach and deep understanding of musculoskeletal health. Her clinical interests include the prevention and management of back pain, workplace ergonomics, and functional rehabilitation.

Natalie continues to contribute to the field through her active membership in the North West and North Wales Back Exchange Group, a professional network dedicated to promoting best practices in manual handling and back care. Her involvement ensures she stays current with the latest research and developments, which she brings into her clinical practice and consultancy work.

Natalie is committed to empowering individuals and organisations to manage back health effectively, reduce injury risk, and improve overall wellbeing. Her practical experience, combined with her academic background, makes her a valued member of the team and a trusted resource for clients.

Natalie is a member of the Royal College of Occupational Therapists (RCOT) and the Health and Care Professions Council (HCPC).

Lisa Thacker is a highly experienced Occupational Therapist and Associate, bringing a wealth of knowledge from over two decades of practice. She currently works both as an independent practitioner and a self-employed Case Manager, specialising in supporting children and young people with a wide range of complex needs. Her expertise includes developmental coordination disorder, specific learning disabilities, autism spectrum conditions, acquired brain injury, and behaviours that challenge.

Lisa is passionate about helping young people achieve greater independence, confidence, and quality of life. She takes a person-centred approach, tailoring interventions to each individual’s unique strengths and challenges.

Prior to establishing her independent practice, Lisa spent over 17 years in the public sector, holding a variety of senior clinical, managerial, and commissioning roles. During this time, she gained extensive experience in managing clinical performance, leading service development initiatives, and overseeing delegated budgets. Her strategic insight and commitment to integrated care have made her a key contributor to innovative, multidisciplinary service models.

Lisa’s combined clinical and managerial background enables her to offer both compassionate care and a deep understanding of the broader systems that support effective therapy and case management.

Lisa is a member of the Royal College of Occupational Therapists (RCOT) and is registered with the Health and Care Professions Council (HCPC).

Sophie-Leigh Price joined our team in 2024, shortly after completing her Master’s degree in Psychology. With a strong academic background and a deep interest in clinical and health psychology, she is committed to making a meaningful difference in the lives of individuals facing challenges due to injury, illness, or psychological barriers.

In her role as a Rehabilitation Assistant, Sophie-Leigh plays a key part in supporting clients through structured, goal-oriented interventions. She works collaboratively with individuals to set achievable personal and functional goals, helping them to regain confidence, build independence, and improve their overall quality of life. Her support is tailored to each client’s unique needs, whether that involves daily routine management, social engagement, return-to-work planning, or emotional well-being.

Sophie-Leigh brings warmth, professionalism, and an evidence-based approach to her work. Her academic training, combined with a compassionate and empathetic manner, allows her to form strong therapeutic relationships with clients and to support them in making lasting, positive changes.